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How We Handle Your Personal Data

At kapal4d2 login, your personal data is collected only for the purposes your account genuinely requires — identity verification, transaction processing via DANA, OVO, GoPay or QRIS, and…

No third-party data salesDANA, OVO, GoPay & QRIS transaction data secured3-business-day response to data requestsEncrypted account sessionsRetention policy reviewed annually
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kapal4d2 login How We Handle Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct or delete the personal data we hold on your account, our privacy support team is available 7 days a week from 08:00 to 23:00 WIB. You can reach us through three direct channels — live chat inside your account dashboard, WhatsApp at our dedicated privacy line, or email at [email protected]. We log every incoming request with a ticket ID so you can track progress without following up manually.

Team online

Live Chat

Reach our privacy team directly from your account dashboard. Available daily 08:00–23:00 WIB; average first response is under 4 minutes during those hours.

WhatsApp Privacy Line

Send your data request via our dedicated WhatsApp number. Our agents confirm receipt with a ticket ID within 15 minutes during operating hours, 7 days a week.

Email Support

For formal written requests — data access, correction, or deletion — email [email protected]. We aim to send a full written response within 3 business days of receiving your message.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

We designed our data practices around the specific needs of Indonesian account holders — from how QRIS payment references are stored to how login session cookies expire on mobile.

Cookie Management

We set only functional and analytics cookies. Advertising cookies require your explicit opt-in via the cookie banner shown on your first visit. You can update these preferences any time from your account settings page.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS transaction references are stored in encrypted form. We never store full wallet credentials — only the masked reference ID needed for dispute resolution and audit compliance.

Account Security

Login sessions are protected by server-side token expiry. If your session is idle for 30 minutes, you are logged out automatically — a behaviour that applies equally on desktop browsers and mobile devices in Surabaya or anywhere in Indonesia.

Data Retention

We keep your account profile data for as long as your account is active. Once you request closure, personal data is deleted within 30 days except where local law requires us to retain transaction records for audit purposes.

Third-Party Sharing

We do not sell or rent your personal data. Data is shared with third parties only when required to process your QRIS or GoPay transaction, or where local law compels disclosure — in both cases we document the transfer in our internal logs.

Data Access Requests

You can request a full export of the personal data we hold on your account by contacting [email protected]. We send a structured data file within 3 business days, covering profile details, transaction references and communication logs.

Your Privacy Questions, Clearly Answered

The questions below come from real account holders asking about how their data is handled on kapal4d2 login. If your specific question is not listed here, our privacy support team at [email protected] can respond in writing within 3 business days — we keep a record of every query and its resolution.

We collect your name, email address, mobile number and, where required by local law, identity verification documents. Payment references for DANA, OVO, GoPay and QRIS are also logged — masked, not in full — at the point each transaction is processed.

Once you formally request account closure, we delete your personal profile within 30 days. Transaction records tied to QRIS or bank payments may be retained longer where local law requires it for audit and regulatory compliance purposes.

Yes. Email [email protected] with your registered account details, and we will send a structured data export within 3 business days. The file covers your profile, masked payment references, login history and support ticket records.

We do not sell or rent your data. The only third-party sharing that occurs is with payment processors handling your DANA, OVO, GoPay or QRIS transaction — and only the data those processors need to complete the transfer is passed along.

Functional cookies keep your session active and remember your language preference. Analytics cookies help us understand page performance. We do not set advertising cookies without your opt-in. You can change your cookie preferences at any time in your account settings.

Your account profile and personal details are permanently deleted within 30 days of your verified deletion request. Any QRIS or OVO transaction records we are legally required to hold are stored in isolated, encrypted form and not linked to your active profile.

Log in, go to your account settings, and use the profile edit form to update your name, email or phone number. For identity document corrections, contact our privacy team via live chat or email — we process verified correction requests within 3 business days.

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